Delta and Japan Airlines Tieup?

According to the infamous “unnamed source”, Delta and Japan Airlines are set to enter a codeshare agreement that would give Delta expanded access to Asia through Japan Airlines’ network.  Delta is a major player in the US-Japan market with its purchase of Northwest, however this agreement will allow a broader range of flights throughout Asia.

Although this agreement could mean more ticket sales for each airlines, it remains to be seen how much of an overall effect this would have on either carrier’s bottom line.  Business travelers to China can already fly direct on many major US airlines, the same can be said for Japan, Malaysia, Australia, India, and most other major Asian economies. 

Both airlines are in a restructuring process, with Japan Airlines losing over $1 billion USD, and Delta attempting to merge operations into the largest airline in the world.  This move could allow reduced costs for both carriers by limiting the amount of flying Northwest (Delta) needs to do in Asia, and increasing both US to Japan and Japan to the Asian interior for Japan Airlines.

Full article: http://news.moneycentral.msn.com/provider/providerarticle.aspx?feed=OBR&date=20090911&id=10383866

The Frontier Debacle

Anyone following airline news the last 2 months knows of the saga that was Frontier’s purchase by Republic Air Holdings.  It seems as if it was a nailbiter, would they get it, would Southwest beat them out?  All of this over an airline that hasn’t made a whole lot of money, or sense for a long time.

First, the money aspect.  Sure, Frontier just got approval to exit bankruptcy and has been “making money” for several quarters.  This seems to be a big turnaround from even a year ago when furloughs were coming, and some employees were predicting the airline wouldn’t even make it through the Summer of 2008. Furloughs followed, airplanes were sold, and the outlook wasn’t too rosy for Denver’s hometown airline.  During this time they took a substantial equity investment by Republic Air Holdings to ensure they would survive the next few quarters.

Fast forward to Summer 2009.  Frontier has been eeking out modest profits, however it is unable to exit bankruptcy on its own and is facing the end of the road.  Again, enter RAH.  RAH realizes that unless it does something major it is going to lose the millions invested in Frontier, much like it stood to lose the millions that it sank into Midwest Airlines during it’s fiscal troubles.  With Midwest Airlines, RAH realized it was much more profitable to purchase the company, lay off the employees and sell the assets to regain its investment.  Exactly what it is in the process of doing now.

Frontier proved to be a little thornier once Southwest entered the game.  Southwest was after gates, routes, and Denver marketshare.  It had nothing lose by losing, and a lot to gain by winning.  It’s strategy was hardball, its way or the high way.  Given the excellent financial position of Southwest and the prospects of expansion, it was in an excellent position to make the offer and set the terms that it did.  However, the president of Frontier’s pilot’s association disagreed and ended the deal.

This gave Republic the winning bid by default. 

Frontier is now the airline Southwest couldn’t get and Republic got stuck with.

I say Republic got stuck with Frontier because it is really an operation over the head of Republic’s operations.  Republic in its current contracts does not pay for its own ticketing, gates, or fuel, and it guaranteed and operational profit by its partners.  Sure they can use Frontier’s management team to lead the Frontier operation, but what happens when they come out of bankruptcy and have to pay all of their debts and bills again?

Frontier is already on its second try as an airline.  It operated in the 80′s, went bust, and was resurrected again a few years later by a new team.  Frontier doesn’t offer anything it’s competitors don’t.  It makes you pay outrageous prices for on board entertainment, sells mediocre snacks, and offers meals for sale on flights I have yet to ever ride on.  Even Frontier’s prices aren’t all that competitve with its Denver rivals.  It can’t match the route structure of United, nor can it match the efficiencies of Southwest.  What can it do?  Paint cute animals on the tail.

Is Republic willing to start sinking all of its profits into an ailing subsidiery?  Does it even make sense for Republic to operate Frontier?  What happens to the lucrative guaranteed profit contracts from airlines it now directly competes with?

Frontier’s work group certainly is not happy to be bought by a relatively unproven company, in uncertain economic times.  They are not going to be willing to give the concessions necessary to make Republic happy, nor are they going to provide excellent service while looking layoffs in the face.

For now Republic says they will operate Frontier as its own entity.  In reality they are using them to mop up the pieces of a dead Midwest Airlines, figuring out how to pay pilots twice as much as they have in the past, and trying to put lipstick on their new pig.

Unfortunate, yes.  I wish everyone at Frontier the best.  The people were always the friendliest around.

Southwest Adds DEN Flights

Southwest is adding 3 new non-stop destinations out of Denver.  Boston, Spokane, and Reno are the lucky recipients of new direct service to the Mile High City.

My question is why?  Southwest has horrible load factors out of Denver.  Many reliable sources have told me loads are way less than 50% going westbound out of Denver and not much better going East.  My own experience has shown this, with many flights to LAS, PHX, SLC and others being far less than half full. 

So is Southwest on to something here, or are they trying to save a sinking ship.? With the failed Frontier purchase and still heavy competition in Denver it seems like they are taking a beating for the number of flights being added.  Southwest’s image in DEN could use a little bit of work too.   After many years as community supporters, almost everyone knows Frontier and United, and knows someone who works for them. 

It seems Southwest has a lot of work to do in DEN before it will become the dominant low-cost carrier it envisions there.

What do you think?  Have you flown Southwest out of Denver lately?

 

Full article: http://www.smartertravel.com/blogs/today-in-travel/southwest-adds-new-service-from-denver.html?id=3592866

How-To Get the Best Seat

I found this little How-To video while browsing around today.  While it doesn’t cover many of the nuances of getting a good seat it definitely shows the best way if you want to do a little research.

Remember, getting to the airport early is the key to getting not only a good seat, but often times the seat that you reserved.  Although you may have “reserved” a specific seat assignment, that is no guarantee you will get that seat when you show up to the airport.  The airlines often upgrade frequent fliers to the best seats which means if they get there before you, you may be out of luck.

On another note, if you know you’re going to be flying in a propeller powered aircraft, the best seat is in the back, since sitting as far behind the spinning prop is the quietest.  In a jet, forward is always quieter.  Also, exit row seats often don’t recline, and if you’re in a bulkhead, you can’t store anything under the seat in front of you, it’s all up in the overhead.

Turnaround in the Works?

After getting hammered by growing fuel costs through three quarters of 2008, is the airline industry staging a comeback?  Just this week, United announced it was rolling back its increased second bag fee, fuel surcharges were removed from most frequent flier programs, and web and phone booking fees also took a tumble.

The quick fall of jet-fuel prices over the last month has certainly helped the airline pocketbooks, but it may be a little too premature to say what will happen long term.  Knee jerk reactions to immediately changing market conditions are a hallmark of the airline industry and the pattern that usually gets it into trouble.

If the airlines are going to move towards long-term profitability, they must make flying enjoyable again.  While this doesn’t mean they need to return to providing ever available service for free, they need to make their services more enjoyable overall.  If an airline wants to sell a meal, make it a substantial meal equal to those served in first class or on international flights.  If they want to sell beverages, make them 20 oz bottles, or bring the prices in-line with vending machines and other sources.

Another way to entice travelers to fly is ensuring quality customer service.  This starts with increasing morale and increasing wages to front-line employees.  Airlines have stopped caring about their own people which are ultimately what make the bottom line grow.  Quality customer service is the number one reason I hear for travelers selecting the airline they are flying on.  I have met more travelers that avoid certain airlines due to customer service than any other reason.

I have NEVER heard anyone say “I don’t fly XYZ Airlines because generally their prices are too high.”

While these changes will cause a small increase in overall expenses, the benefit could be huge for the airline.  I may just buy a $5 plate of food, but I sure won’t buy a $5 bag of mixed nuts I was recently offered.

A Flight Attendant May Save Your Life

The first came during the normally monotonous bus ride from the employee parking lot:

This very seasoned flight attendant was talking about the first time she ever had to divert an airplane due to a medical emergency. Although she had been with the company for well over 20 years, the event occurred just the other day.

A middle age man was exhibiting the early signs of a heart attack. He was sitting in first class and was a little embarrassed about his medical condition. When the flight attendant found out about his problems she pressed him for more information. He was reluctant, however it soon became clear that the man needed medical attention, and luckily a doctor was on board the aircraft. The flight attendant was able to use the Automatic External Defibrillator (AED) on board the aircraft to monitor the mans heart and help the physician asses his condition. Shortly afterward, the man went into cardiac arrest. The aircraft was diverted to Pittsburgh and he was transported to a waiting ambulance.

The moral of this story is that flight attendants do a lot more than serve drinks and bring pillows and blankets. Had it not been for this particular flight attendants attention to her passenger, the man very well could have unknowingly had a heart attack and not sought medical attention until too late. Instead, her training kicked in when she saw the man exhibiting strange symptoms and she was able to get him the medical care he required.

The second story comes from my last flight of the day:

I am flying with a particularly new flight attendant who has only been with the company for about a month. She is fresh out of training and has been thrown into a trip which requires her to make all of the PA announcements to passengers, a daunting task.

After the flight was over, I talked to the other flight attendant on the flight who was complaining about a first class passenger. Apparently our new FA had made a few errors during her announcements due to the short duration of the flight. These minor errors irked this first class passenger into complaining that this new flight attendant should be fired for incompetence. When it was explained to her that the flight attendant was new, the passenger simply repeated that she should be fired. This just shows a general lack of proper courtesy and knowledge of the job.  Everything that is said on the PA comes from memory, no cheat  sheet.  The entire safety briefing is all memorized. If this woman made a mistake at her workplace should she be immediately fired? She probably even has an agenda and written notes when she speaks.

I guess it’s just my frustration at the deteriorating manners of America and more importantly the deteriorating manners of airline passengers.